For NZ trade businesses
Win the work you've already quoted.
We set up and look after your quote follow-up, using the tools you already run. You stay on the tools and keep control of what gets sent.
Hi Sam, just checking you got the heat-pump quote. Any questions I can help with?
Thanks - happy to go ahead.
Ready to bookHow it works
Three steps. You approve every message.
- 1
Workflow review
30 minutes on the phone. We map how enquiries, quotes, jobs and invoices actually move through your business.
- 2
Find the leaks
Where jobs slip, quotes go quiet and money sits unbilled. In black and white.
- 3
Put your offsider to work
Built around what you already run: Xero, your job software, email, SMS. Nothing new to learn. We tune it monthly - you keep the judgment, he does the legwork.
NZ trade owners tell us the quoting and follow-up admin happens after the tools go quiet for the day — evenings, weekends, whenever there's a gap.
Most quotes don't die from a "no." They die from silence.
Who it's for
The work's good. The follow-up falls through the cracks.
None of this is a you problem. You're running jobs, a crew and a business at once. It's a missing-pair-of-hands problem.
Every good tradie needs a good offsider.
You know the deal: a good offsider keeps the job moving so you can do the skilled work. This one handles the office.
He starts before you do and he's still going after knock-off. He doesn't take smoko, doesn't call in sick on a Monday, and never asks to borrow the ute. He just quietly makes sure every quote gets chased, every enquiry gets answered, and every invoice gets a polite nudge — in your voice, and approved by you before anything reaches a customer.
"Like an offsider for the office — chases the quotes, answers the enquiries, sends the reminders. Never knocks off."
One job: nothing slips.
Chases every quote
At the right moments, polite and personal. The jobs you've already earned the right to win.
Answers every enquiry
Fast, professional replies even when you're on the tools. First to respond usually wins.
Nudges unpaid invoices
Firm, friendly, automatic. Paid without the awkward calls.
Remembers your repeat work
Servicing, maintenance, annual checks. Last year's customers, booked again.
Keeps customers posted
"Booked for Tuesday, arriving 8–10." Fewer where-are-you calls, more five-star reviews.
Start with a free workflow review.
Thirty minutes, phone or video, no cost, no obligation. You get:
- A map of where work and money are slipping through the cracks
- The two or three fixes worth doing first, in plain English
- A straight answer on whether we can help — and if we can't, we'll say so
Built to fit how you already work.
Your tools stay.
Built around Xero, Tradify, Fergus, ServiceM8, email and SMS — whatever you run now. Not locked inside one vendor's app.
Your data stays in your systems.
We don't take it anywhere.
You approve every message.
Every follow-up comes to you first. Nothing goes to a customer you haven't okayed.
NZ-based and owned.
We know what a Kiwi trade business sounds like.
No lock-in.
Everything we set up is yours. Leave anytime, keep the lot.
Questions, answered straight.
Why "Offsider"?
Every tradie knows what a good offsider is worth: the second pair of hands that keeps the job moving. That's what this is — one for the office.
In plain terms: Offsider is a done-for-you admin and follow-up service for New Zealand trade businesses — it chases the quotes you've already sent, answers enquiries and nudges unpaid invoices, working inside the tools you already run.
Offsider is led by Peter McDonald, a NZ SaaS product and operations leader who has spent close to a decade building systems that stop work slipping through the cracks. He grew up around Kiwi owner-operated businesses — and watched the owners do the books after dinner, every night. Offsider exists so you don't have to.
An offsider's job has always been simple: make the boss's day easier. Ours is to let you knock off when the tools go down — not after the quoting's done.